Last updated: 20 September 2026
1. What we collect
- Account details — name, email, phone number, password (stored hashed, never in plain text).
- Order details — items ordered, delivery address, delivery notes, order history.
- Location — the delivery address/coordinates you provide or select via the location picker, used to calculate delivery and show nearby restaurants.
- Payment — MenuHub does not store your card number. Payments are handled directly by our PCI-compliant payment processor (Yoco or iKhokha).
- Device push token — if you use the MenuHub app, a device token used to send you order-status push notifications (not shared with anyone outside the delivery of that notification).
- Support messages — anything you submit via Help & Support, so we can respond to you.
2. How we use it
- To process and deliver your orders, and let you track them.
- To send order-status notifications (in-app and, where enabled, push notifications).
- To respond to support requests.
- To calculate loyalty/reward tier progress, if the platform's rewards program is active.
- To detect and prevent fraud and abuse of the Platform.
3. Who we share it with
- Restaurants you order from — receive your order, name, phone number, and delivery address to fulfil the order.
- Delivery drivers — receive your delivery address and phone number for that order only.
- Yoco / iKhokha — whichever is processing your payment; MenuHub never sees or stores your full card number.
- We do not sell your personal information to third parties.
4. Data retention
We keep order history and account details for as long as your account is active, and as needed to meet accounting, tax, and legal obligations. You can request account deletion via Support.
5. Your rights
You can access, correct, or request deletion of your personal information at any time by contacting us via Help & Support. You can also update your name and phone number directly from your Account page.
6. Security
Passwords are stored hashed, not in plain text. Payment processing is delegated entirely to our payment gateway (Yoco or iKhokha). We take reasonable technical measures to protect your data, but no online service can guarantee absolute security.
7. Cookies & sessions
We use a session cookie to keep you logged in and to remember your cart and delivery location. We don't use third-party advertising trackers.
8. Children
MenuHub is not directed at children under 16, and we don't knowingly collect personal information from them.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
10. Contact
Questions about this Privacy Policy or your data? Reach us via Help & Support in the app.
This is template privacy text and hasn't been reviewed by a lawyer. Review it against South Africa's POPIA requirements (and any other applicable data-protection law) before relying on it, especially before a Play Store / App Store submission — both require an accurate, live privacy policy URL.